The FJC Institute of the FJCA focuses on four goals:
Goal #1: Establish model technology-based safety services for all member Centers in the FJCA
The Institute is assisting FJCA member sites in developing model technology-based safety services to enhance direct services to domestic violence victims/clients at each Center including intake/case management software. The Institute is also assisting Centers in developing: client satisfaction surveys; on-line surveys for clients; staff and partner agency training to identify client needs, monitor progress and address emerging issues; client focus group questions; protocols for the use of text/video messaging for communication with individual Center clients; and secure information storage (electronic client safety deposit boxes) and information sharing mechanisms for clients moving from one Family Justice Center community to another based on client safety and security needs. The Institute is currently developing pilot projects in these areas to be field tested at existing Family Justice Centers. To be eligible to participate in FJCI pilot projects, a Center must be a full Founding Member of the FJCA.
Objectives: To use technology to enhance service delivery to victims; to field test prospective technology applications prior to extensive implementation; to create protocols for the use of client service oriented technology even prior to application of the technology in FJCA member sites; to create a model client intake system for implementation at FJCA member sites; to use technology to create standardized data collection standards for future evaluation purposes; to assist sites in starting websites based on the template of the FJCA (http://www.familyjusticecenter.org/).
Goal #2: Promote best practice/promising practice-based on-line training and technical assistance for all service providers in member Centers of the NFJCA.
The Institute is providing education, training, and on-going technical assistance to professionals, clients, and family members of clients at Family Justice Centers through a password protected website using web-based broadcasts and on-line webinar trainings on: Investigation, Prosecution, Advocacy, Safety and Security, Clinical Assessments, Information Sharing, Grant Writing/Sustainability, Strategic Planning, Board Development, and Governance. The trainings are specific to new service providers/staff members at Centers and to experienced, operating, established Centers/professionals. The on-line training (currently under development) allows hands-on learning opportunities using scenarios from actual FJC experiences (e.g. victim with outstanding arrest warrant seeking services, abuser comes with victim to Center and demands entrance with prospective client, client arrives and collapses in the Center while awaiting services, parent seeks services for assault by their own child, recent victim applies to join the FJC Volunteer Program) and opportunities to see appropriate responses after answering on-line questions regarding potential responses. The trainings will contain evaluation surveys to monitor the quality of the presentations and speakers as well as pre and post tests to facilitate accreditation.
Objectives: To set up an electronic learning system for distance learning; to develop core training modules for each operational component of a Family Justice Center; to provide services to clients and professionals; to provide on-demand on-line trainings in a secure, password-protected Internet-based learning environment.
Goal #3: Develop a survivor-centered, Learning Collaborative Model including learning exchange programs and trainings as part of the Annual International Family Justice Center Conference and creation of model protocols for inter-Center staff exchanges and direct client service internship programs.
The Institute is developing a survivor-centered Learning Collaborative Model to enhance peer training and learning/information exchanges among on-site staff, clients, family members, and allied professionals integrated into the Annual International Family Justice Center Conference. It is also developing model protocols for a 5 day staff exchange and an undergraduate/graduate student internship program. The Institute is going to facilitate one initial staff exchange to assist in designing the staff exchange model in which a team of staff members from one Center will be assigned to observe service delivery functions at the partnering Center for the purposes of learning alternate service delivery approaches and enhancing existing approaches in areas such as: Intake, safety planning, investigations, clinical assessments, medical services, volunteer program and supervision/management,. The Institute will design course objectives, protocols based on the size of the visiting team, evaluation surveys, and outcome measurements to evaluate the success of the staff exchange.
The Institute will also establish a model internship program and seek to implement the model in five pilot FJCA member sites including certification of internship completion and protocols for the receipt of continuing education credits where appropriate. The entire focus of the internship project will be improving and increasing the provision of direct services to victims of domestic violence through the use of undergraduate and graduate interns to provide direct services to clients using the co-located service delivery model of the Family Justice Center.
Objectives: To provide relationship-based, in-person, on-site training for Family Justice Center professionals; to create multi-disciplinary peer learning opportunities for Family Justice Center professionals; to promote service provider accountability to survivors/FJC clients in all FJCA member sites; to establish a national survivors network; to develop a model staff exchange program; and to create a model internship program to provide direct services to clients in FJCA member sites.
Goal #4: Provide oversight, coordination, and national policy guidance for all FJCA members including creation of a national faculty, annual convening of a national advisory board, national VOICES (survivors) network, and collaborative partnerships with national domestic violence organizations.
The national faculty will participate in on-line trainings (currently being developed), monthly FJCA webinar trainings (currently being provided), and the annual International Family Justice Center Conference. The national advisory board will meet annually at the International Family Justice Center Conference. The national VOICES/survivor network will allow survivors at FJCA member sites to communicate with each other, provide input into service delivery protocols, assist in training professionals, share stories, and provide peer support. The VOICES/survivor network will be developed with leadership and input from survivors serving on the national advisory board. Scholarships will be provided within the Institute for survivors and other VOICES network members to participate in the Annual International Family Justice Center Conference and related Learning Exchanges.
Objectives: To establish national service delivery standards for all FJCA member sites; to establish a national faculty for training and technical assistance for all FJCA member sites; to create national FJC VOICES/survivors network; to create service delivery accountability to survivors at all Centers; to establish a national FJC advisory board; to develop tools, benchmarks, and baselines for best-practice safety services at participating FJCA member sites; to identify future research priorities
Technology Components
As discussed briefly above, one of the core focus areas of the Verizon-funded FJCI will is developing a network of relationships between Centers and Center staff members with a technology focus for the purposes of improving the quality of services to and safety for victims of domestic violence and their children. The technology components of the FJCI component of the Alliance are focused in four major areas:
1. Networking between Centers (Audio/Video teleconferencing, on-line webinar trainings, joint IT consulting services related to model intake and information sharing protocols, standardized intake-related data fields for evaluation purposes, and clinical assessments with shared software applications);
2. On-line training for Center staff, survivors, family members, and allied partner agencies (audio, webinar, and video teleconferencing, and access to on-line resources);
3. Protocol development for direct services to clients (Text messaging, video messaging, electronic client "safety deposit boxes" for all vital documents, Internet access, and inter-Center client transfer processes with information sharing policies);
4. Capacity Building/Sustainability Strategies (On-line resource library, grant writing training services and strategic planning services with a focus on developing other technologies in Family Justice Centers in the coming months and years).
For more information about the work of the Family Justice Center Institute, please contact the Family Justice Center Alliance at (888) 511-3522.
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