First Responders to the Last Warning Shot: The Critical Role of Dispatchers in Non-Fatal Strangulation Cases

Dispatchers are often the pathway to the safety of victims, children, and officers. 911 dispatchers can make the difference between life or death situations. In this special chapter for dispatchers, we discuss how 911 tapes win cases, the need for dispatcher training on non-fatal strangulation, vicarious trauma, sample questions dispatchers can use with callers, many resources specifically for dispatchers, and how to celebrate dispatchers.